Hy-Vee has announced the rollout of a new Retail Security team to help “defuse situations” and protect the safety of both Customers and employees. The security force deployment comes as stores around the U.S. are looking for ways to crack down on the growing problem of retail theft, a problem that now costs them on average $700,000 per $1 billion in sales.
The company said in a statement that the Hy-Vee Retail Security officers will be present in Hy-Vee stores during operating hours. These officers, many of whom come from a law enforcement background, are specially trained to defuse situations and equipped to protect the safety of both Hy-Vee Customers and employees. The officers have been through training designed by Hy-Vee retail security leaders alongside law enforcement partners.
Midwest Supermarket Chain released a video that shows men and women walking the aisles of its stores and interacting with Customers while dressed in all-black clothing with “Hy-Vee Security” emblazoned on their vests. Jeremy Gosch, Hy-Vee’s president and chief operating officer, said that Hy-Vee has a strong history of doing anything for our Customers, and these officers will be held to that same standard.
These officers will help provide another layer of safety and security for our Customers and will work alongside our store employees to deliver the same helpful smiles and outstanding service everyone expects at their local store. The company says officers are already monitoring some stores while others are in training — and that the company is actively looking to hire more.